It has come to my attention that an alarmingly large portion of the population is facing a serious epidemic: BSS, which stands for Bad Shopping Syndrome. Or some other syndrome starting with BS. But whatever.
The fact is, I've noticed a disturbing trend. It involves a huge number of 20-120 year-olds who find themselves by surprise with a need to purchase food and clothing. Panicking, they grab a set of keys, hop in their car, and speed off to the nearest supermarket. They dash through the aisles, frantically tossing various items in their cart, and then begin to unload said items on the first conveyor belt that looks remotely available. What follows can only be classified as pandemonium. So, in an effort to avoid future chaos at the register, I've compiled a checklist for you to go through as you prepare for, partake in, and complete your shopping experience.
Firstly, try to figure out what car you are taking and what grocery store you are going to. That may sound rather trivial, but this foresight will help you to avoid saying rather stupid things such as (but not limited to):
"What store am I in again?"
"Here's my Shop Rite card." (This one works well at the A&P and Hannafords).
"My card is on my other set of keys. Can I use yours?"
Next, I have yet to encounter a store that distributes free savings cards that apply a preset discount to your order. Even non-grocers, such as Borders bookstores, issue these cards as an incentive to purchase goods that are designated as on sale. As an employee of the Great Atlantic and Pacific Tea Company, Inc. (also known as the A&P), I can assure you that your bonus card does not work like a slot machine. It only saves you money on items that are marked "sale price w/bonus card." You do not have to wait on the edge of your seat to see if your card will save you money when the only thing you bought was an organic soup mix. If it wasn't clearly marked as a sale item in the aisle or in the weekly flier, it is not going to magically decide to be cheaper when the cashier scans the item into the system.
Speaking of the system, cashiers are not responsible for programming advanced computer systems such as those found in register scanning systems or bottle return machines. They are also not in charge of item pricing, placement, small print that says you must spend a minimum amount before the sale price is valid, or your incompetence when it comes to reading price labels. So, if you have any issue--the temperature of the store, the price of mangoes and Scott toilet paper 12-packs, the inability of the system to calculate your age when you go to buy alcohol and forget to bring ID--please remember that cashiers are paid to scan your items into the system and, maybe, bag them for you. That's all. We don't want to hear your soliloquy. We don't care if you feel inconvenienced. We don't care if you're in a hurry and can't afford to wait on line like everyone else. We just. don't. care.
There are other things we don't care about. Please play along when we are forced to carry on in mindless conversation with you:
When asked, Hi, how are you today? please remember that we don't care how you are today or three Thursdays from now anymore than you want to know about our boss' hair stylist story. Nevertheless, ignoring the cashier is never a recommended course of action. If we need to ask, you need to reply. If possible, reply with I'm well. And how are you? This allows us to lie, say we too are doing well, and then stop talking altogether. However, even if you choose not to memorize that difficult response, please avoid the following reply: "Yes." I wouldn't mention it if I hadn't heard it before, but when I ask you an "a" or "b" question, do not respond with "yes" or "no."
Perhaps the best part of being a cashier is when a customer opts to pay in a medium other than cash. The traditional inquisition is Debit or Credit? Save the few people who have a legitimate excuse for not choosing one of those--people on government welfare who ought to respond EBT or foodstamps--it boggles my mind some of the responses that I have received in response to the Debit or Credit question. Perhaps other cashiers can relate:
"Yes." Once more, an affirmative answer in reply to an "a" or "b" question.
"Do I have to scan it again?" Even before the cashier has had a chance to enter the information, the customer has re-opened his or her wallet and dejectedly slid the card through a machine which is currently waiting a response from the bewildered employee. Sometimes the customer is angry about being forced to re-run the card, despite the fact that all the cashier needed was a simple "debit" or "credit" reply.
Silence. Some people just don't answer. Then when you ask again, they respond in an irritated manner "I hit credit, did it not go through?" Followed by "Do I have to scan it again?"
Up until now, however, the problems I've listed are somewhat minor offenses. Pay close attention to the following section, because it is here that many people fail miserably.
Once upon a time, the incandescent light bulb was invented. It involves electricity surging through a piece of metal to create light. It becomes wildly popular and people put incandescent bulbs pretty much everywhere. Then, one day, someone working at a grocery store has the brilliant idea that, instead of little signs that say "open" or "closed," you could equip registers with incandescent lights to alert customers to exactly which registers were ready for business and which ones were not.
Lesson 1: Lights at registers indicate that the register is open for business.
As anyone who works a day job (and probably quite a few others) knows, you cannot just work for eight hours straight without a break. To a lesser extent, part-time employees working a 4-hour shift are entitled (at least at the A&P) to a short break in between several hours of standing (which hurts the feet, legs and back). This break is, for many, a necessity. It provides for some a chance to eat, for others a chance to just rest legs. Still others use it to break out a cell phone and communicate with a friend or loved one. Today I used it to buy a peanut butter shake at Baskin Robbins and to purchase some Dr. Scholls gel pads. But that's not really what's important. The point is, in order for someone to take their break, they must stop working. When it is time to go on break, the person is instructed to turn his or her light off. This should be a signal to all future customers that, whether or not there is a person behind the register or a customer on the line, the cashier is not accepting any new customers.
Lesson 2: If a register light is off, it probably means the person is going on break.
When 5 o'clock PM rolls around here in America, cars begin to pile out of businesses and parking lots. That's because people are done with their work for the day. They have spent the past hour or more staring intently at the minute hand, anxiously awaiting that freedom. If you try to stop someone from leaving his desk at 5:01, you should expect to have a paperweight thrown at your head. Similarly, a cashier (who hates his job. No grocery store cashier actually likes the job) who is ready to leave for the day is very aware of the time. He has no interest in staying any longer than he has been scheduled to do, and will not take kindly to those that seek to impede his departure. Like the person going on break, a cashier who is leaving for the day (without a replacement) will turn the light off at his register. Don't even think about unloading your items at that register.
Lesson 3: If a register light is off, it could mean the person is leaving for the day.
Lesson 4: A light that is out always means the register is closed. If you must, feel free to ask the cashier to verify whether or not he forgot to turn on his light, but you should never assume that the lane is open.
Lesson 5: The light system is in place for good reason. Don't ignore the lights. Don't forget to look at the light before you go to use the lane.
Also, and I don't think this is a majority by any means, but the demographic definitely exists:
If you are the kind of person that tries to sneak in when the cashier isn't looking, unloads a bunch of stuff, and then pretends to be surprised when you are informed that the cashier is closed (so that he has no choice to send you elsewhere).... If you are one of those people, I hate you and you deserve to burst into flames and fall into a bottomless pit until the flames consume you.
Or something nice like that.
Other basic etiquette:
Don't be talking on your cellphone for the majority or entirety of your checkout process. It is extremely rude and will result in me grabbing a few packs of gum for myself and scanning them into your order because you aren't paying attention to me anyway.
Don't forget things back in the store (or your wallet out in the car). Although the cashier may be gracious enough to let you go and get the missing item, it requires all the other waiting patrons to stand idly by because of your inadequacies.
Now that the secret of the bonus card has been revealed, you don't need to stand there and stare blankly at the screen while items pile up to the side of the cashier. You should use that time to bag your own groceries, and then if you have questions about prices you can ask them after the bonus card has been scanned through.
Anyhow, I'm sure I could go on, but that's enough survival for one day.
Now go listen to Making April.